Top 5 Issues with USPS Informed Delivery and How to Fix Them

Welcome back to the US Global Mail Channel, your go-to source for all mail and shipping-related questions. Today, we’re addressing the top issues users experience with USPS Informed Delivery and how to resolve them.

1. Change of Address

One of the most common issues arises when users move to a new address. To continue receiving Informed Delivery notifications after a move, you need to complete a change of address online (link provided in the description). Note that not all addresses are eligible for Informed Delivery, so verify that your new address falls within a participating ZIP code.

2. Login Issues

If you're having trouble signing into your Informed Delivery account, you may be entering an incorrect username or password. In some cases, the USPS website may be experiencing errors. To resolve this, go to the Informed Delivery login page and click "Forgot my username" or "Forgot my password" as needed. You’ll receive an email with a link to reset your credentials.

3. Incorrect Mail or Package Counts

Some users report discrepancies in the number of mail items or packages listed for delivery. This is often due to delivery delays rather than an Informed Delivery error. For instance, if Informed Delivery says five packages are arriving today but only three are delivered, the remaining two may come the next day. Conversely, receiving more items than listed could mean some mail was delayed earlier. If a mail item is significantly delayed, you can:

1. Track the package using USPS tracking.
2. Submit a missing mail search request.
3. Contact USPS customer support at 1-800-275-8777.

4. Missing Verification Code

Not receiving the verification code during sign-up can be tricky, often due to issues with your phone carrier. Try using a different phone number and wait a few hours. If that doesn’t work, opt to receive a postcard with the confirmation code, which arrives within three business days. For urgent cases, visit your local post office with two forms of ID and recent utility bills for in-person identity verification.

5. No Mail Images

If your Informed Delivery account isn’t showing images of your mail, it may be because the mail piece is larger than a standard envelope. Currently, USPS does not provide image services for larger mail pieces. You will still receive a notification, but without a preview image.

Bonus: Missing Daily Digest Emails

Some users do not receive daily digest emails. To fix this, update your email address in your Informed Delivery account and ensure you hit save. Allow up to three business days for changes to take effect. If issues persist, contact USPS customer support at 1-800-275-8777.

By addressing these common problems, you can ensure a smoother experience with USPS Informed Delivery. For further assistance, refer to the resources provided or contact USPS directly.