Wondering if you can return a gift to Amazon without the gift giver finding out? The answer is yes, and here's a step-by-step guide on how to do it.
What You Need to Return a Gift to Amazon
To return a gift to Amazon, you need your packing slip. Sometimes it comes as two pieces of paper, and sometimes as one. You will also need the QR code or the order ID number from the packing slip. If you don’t have the packing slip, you can contact Amazon customer service with some details about the gift giver, and they can look up the order for you.
Returning a Gift on a Computer
- Log in to Your Amazon Account: Click on "Your Account."
- Navigate to Customer Service: Scroll down and select "Returns & Refunds."
- Start the Gift Return Process: Click on "Return a Gift," then "Gift Returns."
- Enter Order Information: Use the order number from your packing slip, including dashes. Click "Search."
- Select the Item to Return: Choose the item you want to return.
- Provide Return Details: Indicate the reason for the return and the condition of the item.
- Confirm Return Method: You can only get an Amazon gift card for the return. Choose your return method (e.g., UPS Store drop-off or Amazon drop-off).
- Complete the Process: Click "Confirm Your Return." You’ll receive an email with a return code to use at the drop-off location.
Returning a Gift on the Amazon App
- Open the Amazon App: Use the Amazon shopping app on your phone.
- Scan the Gift Receipt: Click on the scan button in the search bar and scan the code on the gift receipt.
- Initiate the Return: Click the button to start your return.
- Follow On-Screen Instructions: The process is similar to the desktop version from this point.
Important Notes
- Notification: The gift giver will not be notified of the return.
- Refund Processing Time: Gift returns take longer to process than typical returns. The refund will appear in your Amazon account as a gift card balance.
For a detailed guide on returning items to Amazon, check out my step-by-step process.
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